Business process outsourcing
Business Process Outsourcing (BPO) has experienced significant global growth over the past decade as companies have looked to reduce costs and focus their businesses on what differentiates them - Customer Intimacy, Product Leadership and Operational Excellence. Typically organisations can expect to see upwards of 40% cost reduction through outsourcing although this varies significantly by organisation
Outsourcing is not without its challenges and organisations need to think carefully how they approach this opportunity.There are many international providers of outsourced services which requires a robust and detailed sourcing process to ensure that the right provider is chosen. Given the geographical and potential language challenges this makes the sourcing process even more complicated.
In addition to selecting the right partner an equal challenge is the transition and execution between the organisations. This is not only about a physical transition of systems,processes and assets but also about the individuals and teams on both sides that will be impacted by this change.
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